Service Request Ticket - # 45259

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2011 10:54 AM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080596[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 7F23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642

Wired NIC 00:21:70:48:B9:07

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 04, 2011 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Nov 04, 2011 02:42 PM 
Installed Astra client.
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Teresa Hutchinson Nov 04, 2011 10:54 AM 
When I upgraded to Windows 7, I lost Astra, I 
believe.  I was wondering if I could have you 
help me re-load for me, no hurry at all, just 
sometime.
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