Service Request Ticket - # 45262

Service Request Ticket - # 45262

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Nov 04, 2011 01:41 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090130 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFLYVH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Linux	Software	Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:8A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 09, 2011 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 09, 2011 03:36 PM	Paul turned on the port for 204. Everything should be good to go now.	Add Attachment
Andrew Gandara	Nov 09, 2011 02:25 PM	**This is an email** Thanks so much for your help Andrew! We'll let you know if anything is amiss. We really appreciate you coming by and checking it all out for us. Lori H.	Add Attachment
Andrew Gandara	Nov 04, 2011 04:58 PM	**This is an email** Hey Lori, I went and got all the MAC addresses for all the computers that you can me. Turns out pretty much all of them were not working. However not they are! HL: 101, 102, 120, 121, 122, 123, 201, 202, 203. 204 I made an exception for, but this one's port wasn't turned on. However, I got the number on the port and emailed it to Paul so it should get taken care of Monday. Let me know if you guys still have problems with any of them. Thanks,	Add Attachment
Andrew Gandara	Nov 04, 2011 04:58 PM	Gave MAC addresses to Richard who made exceptions for the cisco NAC agent	Add Attachment
Andrew Gandara	Nov 04, 2011 04:22 PM	Task reassigned to Andrew Gandara.	Add Attachment
Joshua Johnson	Nov 04, 2011 02:10 PM	they have restarted the computers [1:57:02 PM] Brian Berkley: lori H"s request from HL 201 or wherever [1:57:11 PM] Brian Berkley: they aren't getting network addresses [1:57:33 PM] Brian Berkley: have em reboot [1:57:58 PM] UCS Service Request Desk: ok i will call them and have them do that [1:58:26 PM] Brian Berkley: all the logon servers are online and functional [1:58:32 PM] Brian Berkley: i just checked each of them [2:00:33 PM] UCS Service Request Desk: ok thank you	Add Attachment
Joshua Johnson	Nov 04, 2011 02:09 PM	called and said and it is still saying that the logon server is unavailable	Add Attachment
Joshua Johnson	Nov 04, 2011 01:41 PM	No log-on server avalible. They are the computers from the APSC 101 lab. The computer is located in LIB 204 88441 hilterbl@wou.eduy	Add Attachment