Service Request Ticket - # 45265

Service Request Information

CONTACT Name Bates, Adam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2011 02:25 PM
Department Creative Arts/Music Phone 88541
Location Email abates@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101401[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C02FW35UDH2L Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), MS Office 2011 std MAC from P0080959, transfer of old license of Adobe CS3 Design Premium MAC from P0063828 NOV2011

Wired NIC C8:2A:14:4B:E3:D8


Wireless NIC E4:CE:8F:38:A2:36


Bluetooth NIC E4:CE:8F:38:A2:37

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 20, 2011 10:37 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 20, 2011 10:37 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Dec 20, 2011 10:37 AM 
Closed - no contact back.
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Teresa Hutchinson Dec 13, 2011 12:35 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Dec 13, 2011 12:35 PM 
****This is an email****

Hi Adam,

We were just following up with you regarding a 
service request that we have for you (#45265) 
relating to needing Adobe CS3 for your Mac.  

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help.

Thanks,
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Gabriel Thrash Nov 21, 2011 08:53 AM 
called and left vmail.
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Laven Voth Nov 10, 2011 03:47 PM 
Task reassigned to Gabriel Thrash.
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Laven Voth Nov 10, 2011 03:47 PM 
Its installing in room Smith 101, Gabe can finish
it up in the morning.
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Laven Voth Nov 10, 2011 01:18 PM 
Called, said he was not "in" his office, but
somewhere on campus.  Said I should email him for
best results, so I emailed him.
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Teresa Hutchinson Nov 07, 2011 09:39 AM 
****This is an outgoing email****
Hi Adam,

We were just emailing you regarding a service 
request that we have for you. (#45265)

INSTALL: Adobe CS3 Design Prem for MAC from 
P0063828 on laptop in Creative Arts/Music.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Tricia Flaherty Nov 04, 2011 02:25 PM 
Installer and license file can be found at:
T:\Adobe Creative Suite\Adobe CS3\Adobe Creative
Suite CS3 Design Premium\CS3 Design Premium MAC
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