Service Request Ticket - # 45271

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2011 08:57 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091633[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag CL95KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. CL95KM1 Location

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:59:C6

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Brian Berkley Nov 08, 2011 11:56 AM 
Task reassigned to Adam Wehner.
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Brian Berkley Nov 08, 2011 11:56 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 08, 2011 11:56 AM 
****This is an email****
Hi Brian, 
I don't have any idea how this happened...I did
install a new version of Norton on my home
computer but I was not doing it via remote from my
laptop.  It is gone now, Adam was here this
morning looking at our printer problem.
Thanks,
Nancy
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Brian Berkley Nov 08, 2011 11:47 AM 
****This is an email****
Nancy,

If you go to Add/Remove programs and run the
uninstaller for Norton, it should go away.

Please let me know if you need further assistance.

Thanks,
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Karisa Mueller Nov 07, 2011 08:57 AM 
She purchased Norton to put on her home computer,
and somehow it seems as though she ended up
putting it on her WOU desktop.  She originally had
the file in her email and forwarded it to her home
email and installed it from there, but she does
spend a lot of time remoting into the WOU servers
and so she might have accidentally done it here. 
She would like someone to help her with this.
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