Service Request Ticket - # 45273

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2011 10:13 AM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101093[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 589P1Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 589P1Q1 Location PDR 2023 Giveaway

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0080246, JAWS Professional v12 w/ remote access from P0080288, Dragon Nat.SpkingPro 11 from P0080293, ZoomText v9.1 MAG/RDR from P0080238 UPGRADED 12/2013 to v10.x from VISA2013003837

Wired NIC 5C:26:0A:56:09:14


Wireless NIC 18:3D:A2:51:70:B4


Bluetooth NIC 68:A3:C4:47:11:C6

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 07, 2011 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 07, 2011 12:33 PM 
Dale didn't activate them.  Adam and I went over
and activated them.
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Brian Berkley Nov 07, 2011 10:31 AM 
Task reassigned to Brian Berkley.
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Karisa Mueller Nov 07, 2011 10:13 AM 
They have 4 laptops they got this summer with
specialized software for disabled students. All 4
of them are saying that her Windows is not
authentic and she needs a new code.  A window
keeps popping up saying that she might be the
victim of software piracy. This happens very
frequently.  
20101093[Edit Inv]
20101094[Edit Inv]
20101092[Edit Inv]
20101091[Edit Inv]
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