Service Request Ticket - # 45279

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2011 01:45 PM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:32

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Nov 14, 2011 02:09 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Nov 14, 2011 02:09 PM 
Finished binding and gave him administrator rights.

Dropped off, setup, and brought back the loaner
#20060257[Edit Inv].

Will but loaner on top shelf of tech area in case
anyone needs a loaner in the future
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Andrew Gandara Nov 09, 2011 05:02 PM 
Ready to be delivered. Will deliver Friday around
noon.
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Andrew Gandara Nov 09, 2011 01:33 PM 
Adam replaced hard drive.
Gabe imaged it.
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Andrew Gandara Nov 07, 2011 03:38 PM 
BIOS wouldn't recognize it.
Checked other HDD and it worked.
The hard drive is dead.
Put on Adam's desk for hard drive replacement.
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Andrew Gandara Nov 07, 2011 03:21 PM 
Dropped off loaner and brought his main computer
back to office.
Will diagnose and try and get back to him asap
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Andrew Gandara Nov 07, 2011 02:20 PM 
Priority changed from (3) Priority to (2) High Priority.
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Andrew Gandara Nov 07, 2011 02:20 PM 
Going to give him loaner machine.
W#20060257[Edit Inv]
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Andrew Gandara Nov 07, 2011 02:00 PM 
****This is an outgoing email****
Hi Michael,
I need some additional information regarding
service request #45279

Description: No boot able device found

Where exactly are you located?
Will come bring a loaner out to you so you can do
the advising this afternoon.

-Andrew
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Joshua Johnson Nov 07, 2011 01:45 PM 
No boot able device found on the computer. He has
advising all afternoon and needs to have a
computer for this. He would like to have someone
bring him a temparary computer while his is being
worked on. Most of his information is on the H
drive but there are some documents that are on the
C drive.

88443
wardm@wou.edu
MNB 120
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