Service Request Ticket - # 45310

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2011 09:16 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110245[Edit Inv] (opens in a new window) Bldg/Room PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 9QBQ2R1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:74:20:A7


Wireless NIC A0:88:B4:CA:A9:E8


Bluetooth NIC C0:F8:DA:E9:CC:DA

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 09, 2011 02:37 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 09, 2011 01:57 PM 
he tried to cancel out of updates

will call back if he has further issues
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Teresa Hutchinson Nov 09, 2011 12:51 PM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Nov 09, 2011 12:51 PM 
Brian - is this something you can check?
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Nicole Crane Nov 09, 2011 09:16 AM 
trust relationship between this work station and
the primary domain failed. His computer was doing
updates and it went black. the computer then went
into a restore proccess


88551
APSC 201
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