Service Request Ticket

Service Request Information

CONTACT	Name	Sly-Haley, Brian	Date	Nov 09, 2011 02:10 PM
	Department	Center for Academic Innovation	Phone	88918
	Location		Email	haleyb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5370KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5370KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 - DBANNED COMPUTER DROPPED OFF WTIH CS DEPT
	Wired NIC	B8:AC:6F:83:F6:C6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 30, 2011 02:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 30, 2011 02:52 PM	Installed CS5	Add Attachment
Gabriel Thrash	Nov 30, 2011 01:55 PM	Task reassigned to Andrew Gandara.	Add Attachment
Gabriel Thrash	Nov 30, 2011 01:53 PM	Will probably have to install it tomorrow because i have class at 3 and the installation will take at least about an hour.	Add Attachment
Gabriel Thrash	Nov 29, 2011 04:22 PM	upgraded his box. The only thing i need to do is install Adobe CS5 Premium Suite	Add Attachment
Teresa Hutchinson	Nov 15, 2011 01:11 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Nov 15, 2011 01:11 PM	I just confirmed, he is eligible for Windows 7. He is currently 'downgraded' so he is okay to upgrade.	Add Attachment
Andrew Gandara	Nov 14, 2011 12:45 PM	Any WOU numbers after #20090405 should qualify	Add Attachment
Joshua Johnson	Nov 09, 2011 02:10 PM	Brian would like to upgrade his computer to windows 7. I am cheching with Trisha to see if he qualifies. 88918 TH111 haleyb@wou.edu	Add Attachment