Service Request Ticket

Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Nov 10, 2011 08:03 AM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090541 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71TPFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7D:46

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 10, 2011 09:05 AM	Task reassigned to Self Resolved.	Add Attachment
Brian Berkley	Nov 10, 2011 09:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Nov 10, 2011 08:06 AM	Figured out his setting were changed. Problem fixed.	Add Attachment
Nicole Crane	Nov 10, 2011 08:03 AM	His internet explorer is coming up normal but the pages (google, wou homepage) is about 4X4 in the middle of the screen. He restarted the computer and it still is coming up small. He is using firefox temporarily now but would like to use internet explorer again. Just started this morning.	Add Attachment