Service Request Ticket - # 45328

Service Request Information

CONTACT Name Snyder, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2011 08:25 AM
Department Natural Science/ Biology Phone 88224
Location Email snyderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090552[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71KSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:82:BE

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 11, 2011 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Nov 11, 2011 11:23 AM 
went over and removed this for him.
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Nicole Crane Nov 11, 2011 09:28 AM 
He won't be here this afternoon but he would like
it if we can still come and take a look. The door
will be locked but the main science person as you
walk into NS office will have a key. 

Please leave the computer turned on after you are
done so he can remote desktop into it. If you have
any questions call Phone number is: 541-752-4618
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Teresa Hutchinson Nov 11, 2011 09:17 AM 
Task reassigned to Gabriel Thrash.
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Laven Voth Nov 10, 2011 01:04 PM 
Left VM
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Nicole Crane Nov 10, 2011 08:25 AM 
When he comes to his computer in the morning (he
leaves it on over night to remote desktop it in)
on his screen is a pop up that says, "PC tools"
the screen takes up 70% of the screen. It looks
like an advertisement or a virus that wants him to
click on it. It has been doing this for about 2
weeks. 

It does go away when he re-starts the computer.
But he is worried that a virus is trying to get
through and would like someone to take a look at it.
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