Service Request Ticket - # 45334

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2011 09:23 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20060106[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 2420 printer #Q5956A#ABA
Serial No. SCNGKL09664 Location PDR

Model PQ5956A Hostname
Notes Ink/Toner Refill

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public

Entered by Date Memo
Andrew Gandara Nov 16, 2011 05:07 PM
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Nov 16, 2011 05:07 PM
****This is an email****
Hello Damara,

I went by your office and connected the RRCD
printer that you were having problems with
printing to.

I have had times where it would disconnect from
the printer when someone else logged in, so if you
log in and you can print to it, that's great!

If you log in a do not find the printer, you will
have to connect to the printer yourself:
Click the Start button, in the search bar type
"\\krusty".
A window should pop up with all the printers
available.
Scroll down to "RR-RRCD".  Right click it and
choose Connect.

This should connect to the printer so you can
print to it at any time.

If you would like to set this RRCD printer as your
default:
Go to Start, click Devices and Printers, find that
printer, right click it, choose Set as Default
Printer.

If you have any questions about any of these
steps, you can call our help desk at extension
88925 and they can help with with the process as well.

Thanks,
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Andrew Gandara Nov 16, 2011 04:52 PM
Went by her office and connected the printer.
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Teresa Hutchinson Nov 16, 2011 03:51 PM
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Nov 15, 2011 09:49 AM
****This is an outgoing email****
Hi Kathy,

We were just emailing you regarding a service 
request that we have for you. (#45334)

Damara Paris is needing access to the Education 
printer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa 
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Public
Teresa Hutchinson Nov 10, 2011 09:23 AM
Damara Paris is needing access to the Education 
printer.  The printer name is RRCD.  See Kathy 
for questions and details.  Damara is in ED 229.
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