Service Request Ticket - # 45346

Service Request Information

CONTACT Name Zampich-Gibbs, Adria   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2011 08:22 AM
Department International Education & Development Phone 88161
Location Email zampicha@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091345[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53C1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010; Adobe CS6 Design Standard license from P0090519

Wired NIC B8:AC:6F:83:F9:00

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 17, 2011 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Nov 17, 2011 04:43 PM 
the windows installer was all jacked up.
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Gabriel Thrash Nov 17, 2011 03:56 PM 
Task reassigned to Laven Voth.
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Gabriel Thrash Nov 17, 2011 02:25 PM 
Priority changed from (3) Priority to (2) High Priority.
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Gabriel Thrash Nov 17, 2011 02:25 PM 
will go to her office at 4.
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Teresa Hutchinson Nov 15, 2011 01:09 PM 
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Nov 15, 2011 10:24 AM 
****This is an email****

Hello Teresa,

The issue has not been resolved. I cannot update 
my phone or access any of the applications I had 
previously installed (I updated my home computer 
with the new itunes but still cannot update the 
itunes at work). I had Ermie Buncal log on as an 
administrator and try to install it but it does 
not work. I also think that my supervisor Ambre 
Plahn is having a similar problem.

Thank you for your help.

Adria
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Teresa Hutchinson Nov 15, 2011 09:45 AM 
****This is an outgoing email****
Hi Adria,

We were just following up with you regarding a 
service request that we have for you  (#45346)

Description: iTtunes is not working on your 
computer. 

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks!
Teresa
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Public
Nicole Crane Nov 11, 2011 08:22 AM 
She had itunes downloaded onto her work computer
and it has stopped working. It is giving her an
error message of "there is a problem with the
windows installer package. Contact your support or
package vendor."
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