Service Request Ticket - # 45347

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2011 09:23 AM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030735[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:DC:46

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Dec 13, 2011 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 13, 2011 10:04 AM 
Fixed this. It wasn't that the computer didn't
work, it's just that the keyboard didn't work,
because the pins on the PS2 were bent. Replaced
her keyboard.
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Gabriel Thrash Dec 08, 2011 09:40 AM 
called and left vmail.
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Gabriel Thrash Nov 18, 2011 03:04 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Nov 18, 2011 03:04 PM 
Went and checked out the computer it shutdown and
started up just fine for me. Will call Mona next
week, because she wasn't there today when i went over.
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Teresa Hutchinson Nov 15, 2011 09:41 AM 
****This is an outgoing email****
Hi Mona!

We were just emailing you regarding a service 
request that we have for you. (#45347)

Computer doesn't always turn on.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Nicole Crane Nov 11, 2011 09:23 AM 
****This is an email****
Dear Help Desk,

Here in Upward Bound, (now in APS 501)

One of our computers does not always turn on.  We
think it is because of a part that is not
connecting well.  The part is purple and hooks
directly in the back of the tower.

We would love to have someone stop by and check to
see if we have assessed the problem correctly and
if we have to see if we could get a replacement
part.   On the fifth floor of APS, this computer
is in the farthest from the door you would enter
cubicle office, on the right/south side of the
building. The area is labeled Upward Bound,
Student Work Station.
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