Service Request Ticket - # 45379

Service Request Ticket - # 45379

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Service Request Information

CONTACT	Name	Cancel-Tirado, Doris	Date	Nov 15, 2011 10:39 AM
	Department	College of Education	Phone	88470
	Location		Email	canceltd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C17FGBGNDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080246, MAXQDAplus WIN Single-User License Ed from VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573, WIN 7 PRO full licnese from P0082823 via Parallel Desktop 7 for MAC from P0082824, STATA/SE v12 from VISA2012003392
	Wired NIC	C8:2A:14:1E:53:E2
	Wireless NIC	10:9A:DD:A2:EF:67

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 09, 2011 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 09, 2011 03:11 PM	Installed Parallel, Windows, and then MAXQDA+. Activated all of them and showed her how to use parallel a little bit.	Add Attachment
Andrew Gandara	Dec 09, 2011 01:39 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Dec 09, 2011 01:39 PM	going to install	Add Attachment
Gabriel Thrash	Dec 08, 2011 09:38 AM	called and left vmail.	Add Attachment
Gabriel Thrash	Nov 23, 2011 11:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Gabriel Thrash	Nov 23, 2011 10:59 AM	called her and she said 345 next week. and if something changes we will let her know.	Add Attachment
Teresa Hutchinson	Nov 23, 2011 08:47 AM	I emailed her back and told her that we would do our best to be there that date/time.	Add Attachment
Teresa Hutchinson	Nov 23, 2011 07:23 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Nov 23, 2011 07:23 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Teresa Hutchinson	Nov 23, 2011 07:23 AM	**This is an email** Hi Teresa, Sorry for my delayed response. I was in a conference and my internet connection was limited. I will be at my office next week. Could someone come next Tuesday after 3:45 or anytime on Wednesday morning. Thanks, Doris	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:34 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:34 PM	**This is an outgoing email** Hi Doris, We were just following up with you regarding a service request that we have for you. (#45379) Description: INSTALL Parallel desktop 7, WIN 7 Pro and MAXQDA+ + addt'l 4GB of RAM for iMac desktop. (order#5965) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Andrew Gandara	Nov 16, 2011 01:23 PM	**This is an outgoing email** Hi Doris, I need some additional information regarding service request #45379 Description: INSTALL Parallel desktop 7, WIN 7 Pro and MAXQDA+ + addt'l 4GB of RAM for iMac desktop (order#5965) When is the best time for you to have a tech come out and install the software for you? Thanks, Andrew	Add Attachment Public
Andrew Gandara	Nov 16, 2011 01:21 PM	Left VM for hours of availability.	Add Attachment
Tricia Flaherty	Nov 15, 2011 10:39 AM	the RAM and invoice are on the shelf between my desk and restroom. She needs to also get a software title- MAXQDA+ which is WIN only Software is located in the following locations: T:\5. Mac Software\Parallels\ParallelsDesktopforMACv7 T:\3.OS\Windows7\win7pro-Cancel-Tirado_iMac.txt T:\MAXQDA+	Add Attachment