Service Request Ticket - # 45390

Service Request Ticket - # 45390

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Service Request Information

CONTACT	Name	Kerr, Summer	Date	Nov 15, 2011 01:24 PM
	Department	University Computing Solutions	Phone	88066
	Location		Email	kerrs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070505 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	3K3K2F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software
	Wired NIC	00:1A:A0:73:0A:ED

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 28, 2011 04:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 28, 2011 04:59 PM	Dropped computer off at Teresa's desk. Any questions please call.	Add Attachment
Andrew Gandara	Nov 28, 2011 04:03 PM	Computer is all ready to go. W#20070505 Gave Summer admin rights to computer	Add Attachment
Teresa Hutchinson	Nov 28, 2011 12:50 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Nov 28, 2011 12:50 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Nov 28, 2011 12:50 PM	Just reassigning since she will here tomorrow to try and pick it up. :)	Add Attachment
Andrew Gandara	Nov 21, 2011 05:10 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:14 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:14 PM	Summer will be on campus next Tuesday, week from tomorrow, 11/29. If we can have one ready for her then.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:13 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:13 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Nov 15, 2011 01:24 PM	Summer is one of our programmers who is on campus only on Tuesdays and Telecoomutes from her home in Vancouver the rest of the week. She has an old dimension at her home that she uses for Windows testing but is needing to test in WIndow 7 Pro. If we can get a new (like a spare W#2007) setup for her so she can traded out the old dimension box she currently has at home tha would be greatly appreciated. You can leave the cpu with me when it is done/setup with her as admin for when she is back on campus( like before Nov 22nd) Tricia	Add Attachment