Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Scott	Date	Nov 16, 2011 08:08 AM
	Department	Natural Science Division	Phone	88205
	Location		Email	beavers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070678 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 755 USFF, 2.66GHz, 6M, VT, 1333MHz FSB
	Serial No.	b3xqzf1	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065265 installed as Office Pro 2003, Acrobat Pro 9 from P0068056
	Wired NIC	00:1E:4F:5A:10:05

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Dec 01, 2011 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 01, 2011 10:43 AM	Installed the update and rebooted	Add Attachment
Brian Berkley	Nov 30, 2011 02:57 PM	**This is an email** Scott, I see that MNB110 is free tomorrow from 10-12P. I can meet you there at 10ish to go over the issues you are experiencing there. Let me know if this works for you. Thanks,	Add Attachment
Teresa Hutchinson	Nov 28, 2011 02:28 PM	Task reassigned to Brian Berkley.	Add Attachment
Andrew Gandara	Nov 21, 2011 05:11 PM	Task reassigned to UCS Tech.	Add Attachment
Karisa Mueller	Nov 16, 2011 12:57 PM	Task reassigned to Andrew Gandara.	Add Attachment
Karisa Mueller	Nov 16, 2011 08:08 AM	Several times in the last few weeks in MNB 110 the instructor station computer (W#20070678) says "Java installation update is ready." He has admin rights, so he can do it, but when he clicks on the cup of coffee icon it says no installation files were downloaded. A good time to come is during his class from 2-4 on Mondays and Wednesdays (it is an open lab-type class). He said this does not seem like a serious issue.	Add Attachment