Service Request Ticket - # 45419

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2011 11:00 AM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071251[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag DFJTGG1 Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. dfjtgg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Upgrade to WIN 7 Pro from P0082550 OCT2011, Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 and UPGRADE MS Office PRo Plus 2010 from P0082550 OCT2011 ***This was replaced by W#20110101 until new replacement is ready***

Wired NIC 00:1E:C9:7C:C0:55

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 16, 2011 01:09 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Nov 16, 2011 01:09 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 16, 2011 01:09 PM 
remoted into system, setup product key and helped
him activate
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Karisa Mueller Nov 16, 2011 11:00 AM 
His Microsoft Office says that he has 4 days to
activate Microsoft Office.  It says he needs to
enter a product key.  His computer was recently
updated with the newest Office version.
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