Service Request Ticket - # 45435

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2011 07:42 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070678[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 755 USFF, 2.66GHz, 6M, VT, 1333MHz FSB
Serial No. b3xqzf1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065265 installed as Office Pro 2003, Acrobat Pro 9 from P0068056

Wired NIC 00:1E:4F:5A:10:05

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Dec 01, 2011 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Dec 01, 2011 10:43 AM 
Sophie account was entered wrong it had a /
instead of \
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Teresa Hutchinson Nov 23, 2011 04:25 PM 
****This is an email****

Hi Teresa,

No, there is still the same problem.  The red x 
remains.  Thanks for checking,

Scott
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Teresa Hutchinson Nov 22, 2011 03:55 PM 
****This is an outgoing email****
Hi Scott,

We were just following up with you regarding a 
service request that we have for you.  (#45435)

Description: Computer at the instructors station 
in MNB 110 has a red X on Sophos - possible issue.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Public
Brian Berkley Nov 17, 2011 03:33 PM 
Go to Start, Run and type: 

\\plowking\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe
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Teresa Hutchinson Nov 17, 2011 07:42 AM 
The computer at the instructors station in MNB 
110 has a red X on Sophos.  W#20070678[Edit Inv].  Scott 
said that he thought this happened before and it 
wasn't anything major but he said whenever you 
see a note of a red X might be good to have it 
checked out.
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