Service Request Ticket - # 45437

Service Request Information

CONTACT Name Ambrose, Danielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2011 08:32 AM
Department Education & Leadership Phone 88187
Location Email ambrosed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20031431[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description 19in flat panel CLD display 1901FP
Serial No. CN05Y2327161845JBBTA Location
TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 21, 2011 03:33 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 21, 2011 03:33 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Nov 21, 2011 03:33 PM 
****This is an email****

Thanks Teresa, 

A member of your team came over earlier and 
changed out my monitor. The new one is working 
great. 

Thanks for all your hard work, 
Danielle
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Teresa Hutchinson Nov 21, 2011 03:12 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Nov 21, 2011 03:11 PM 
****This is an outgoing email****
Hi Danielle,

We were just following up with you regarding a 
service request that we have for you.  (#45437)

Description: Blurryness on the monitor screen.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa
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Public
Brian Berkley Nov 18, 2011 10:42 AM 
****This is an email****
Danielle,

Please make sure the video cables are securely
fastened.

If you swap the cables that attach to the monitor
between the monitors, and the problem persists on
a monitor, then the monitor is likely in need of
swapping out or sending in for repair.

If the problem changes to the other monitor, then
you'll need a new cable.

Cables with blue ends are VGA, cables with white
ends are DVI.

If you require further assistance, we will have
some student technicians here around lunchtime on
Friday.

Thanks,
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Nicole Crane Nov 17, 2011 08:32 AM 
The monitor is showing strips of slight
blurry-ness in the screen. It doesn't matter what
site she is using, it seems to be on the screen. 

She uses the double monitor and the other monitor
does not do it when she drags something across the
screen. It one that is blurry is the smaller of
the two monitors on the left side. 

She just started to notice it this morning.
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