Service Request Ticket

Service Request Information

CONTACT	Name	Kingsley-Holzshu, Molly	Date	Nov 17, 2011 10:21 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	kingslem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN7CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6A:A0

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 23, 2011 08:52 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 23, 2011 08:52 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Nov 23, 2011 08:52 AM	Closed - no contactk back.	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:38 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Nov 21, 2011 03:38 PM	**This is an outgoing email** Hi Molly, We were just following up with you regarding a service request that we have for you. (#45441) Description: Computer is not reading or acknowledging jump drive. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Brian Berkley	Nov 18, 2011 10:44 AM	**This is an email** Molly, Have you restarted your computer? Thanks,	Add Attachment
Karisa Mueller	Nov 17, 2011 10:21 AM	This started happening in the last few days. She has tried her USB ports on her computer as well as the monitor. She has tried someone else's flash drive also in her machine and it won't read it. Her computer is W#20090302.	Add Attachment