Service Request Ticket - # 45443

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2011 11:06 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. d38h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:DA:4A


Wireless NIC 00:24:2C:5B:61:C6


Bluetooth NIC 00:25:56:D3:87:4D

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dolson08@wou.edu 88925

Tracking

Entered by Date Memo
David Olson
Email

Public
Entered by Date Memo
David Olson Nov 21, 2011 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 21, 2011 03:36 PM 
****This is an outgoing email****
Hi Lori,

We were just checking in with you regarding a 
service request that we have for you. (45443)

Laptop has no wireless signal.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Teresa Hutchinson Nov 21, 2011 03:35 PM 
Task reassigned to David Olson.
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Teresa Hutchinson Nov 21, 2011 03:35 PM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Nov 17, 2011 11:06 AM 
The laptop will not connect to the internet (it
doesn't show their are networks available). They
tried to connect it using an Ethernet cord and it
still will not connect. 
It is also not showing the students drives once
they are logged in. 
Not showing any error message. 


Started yesterday.
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