Service Request Ticket - # 45445

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2011 01:46 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101291[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B01JQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, Adobe Acrobat Pro 10 WIN from P0083671; ***TRANSFERRED TO W#20140282 for Debbie Kenyon Adobe Fireworks CS5 WIN from P0083671, Corel Draw Graphics Suite X5 from VISA2011002803; Adobe Acrobat XI Pro(v.11) from P0093209; , Adobe InDesign CS6 (v.8) License from P0093384*** Adobe Acrobat Pro(DC is latest version) from XXXX2014004507(subscription);

Wired NIC 78:2B:CB:A1:23:43

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact dolson08@wou.edu 88925

Tracking

Entered by Date Memo
David Olson
Email

Public
Entered by Date Memo
David Olson Nov 21, 2011 04:55 PM 
Status changed from (1) Pending to (5) Completed
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David Olson Nov 21, 2011 04:55 PM 
Task reassigned to David Olson.
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David Olson Nov 21, 2011 03:44 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Nov 21, 2011 03:35 PM 
Task reassigned to Dale Goodell.
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Nicole Crane Nov 17, 2011 01:46 PM 
She recently got a new computer and now is having
difficulty doing voice calls over the internet. It
is showing an error "You do not have a sound card".
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