Service Request Ticket - # 45447

Service Request Ticket - # 45447

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Service Request Information

CONTACT	Name	Hill, Kathy	Date	Nov 17, 2011 03:09 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070560 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	hv8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:48:F9

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 09, 2011 04:03 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 09, 2011 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 09, 2011 04:03 PM	Closed this ticket - it's a duplicate of #45452 for Telecom to pull wire for a new jack.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:51 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:51 PM	Talked with Paul. That room is going to be upgraded to a 4 port room. That will take a while though. In the meantime, See Teresa for a pocket hub and go install it. Also the Ethernet cable for that second computer is too short. Going to need one that can go across the entire room.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:47 PM	Delivered computer. There was only one data port in that room though. Two ports, however, one was being used for a telephone.	Add Attachment
Joshua Johnson	Nov 21, 2011 02:42 PM	called and said that anytime is fine	Add Attachment
Andrew Gandara	Nov 21, 2011 01:16 PM	Left VM for Sue	Add Attachment
Andrew Gandara	Nov 21, 2011 11:53 AM	**This is an email** Good morning Andrew, The desk is available in MA 226. Please contact Sue DeNoyer is Maaske for office access. Sue can be reached at 88690, office # MA 209. Thanks for your assistance. Kathy	Add Attachment
Andrew Gandara	Nov 18, 2011 04:41 PM	**This is an outgoing email** Hi Kathy, I need some additional information regarding service request #45447 Description: Prepare and setup computer for visiting scholar in MA 226 I have finished getting a computer ready for the visiting scholar in MA 226. Let us know when you have the desk and chair. Then we can come by and set up the computer. Thanks, Andrew Gandara	Add Attachment Public
Andrew Gandara	Nov 18, 2011 04:40 PM	Sitting on tech station across from Richard. Next to large power Mac. Check WOU#	Add Attachment
Andrew Gandara	Nov 18, 2011 04:38 PM	Computer ready. WOU# 20070560.	Add Attachment
Andrew Gandara	Nov 18, 2011 04:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Nov 17, 2011 03:09 PM	**This is an email** Kathy: Let me know when the desk is ready and I will deliver a computer. Bill	Add Attachment
Teresa Hutchinson	Nov 17, 2011 03:09 PM	**This is an email** Tony and Bill, We've got an issue with two visiting scholars in MA 226. I'm looking for another desk/chair, and computer for the 2nd visiting scholar. We'll also need an additional computer line. The two can share the one phone line. I'm sorry for the urgency of this request, but we need to get this resolved for the two scholars as soon as possible. Thank you both for your assistance. Teresa, You may charge the phone line installation to DLA914.	Add Attachment