Service Request Ticket - # 45453

Service Request Ticket - # 45453

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Nov 17, 2011 04:35 PM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060427 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
	Serial No.	CH4D5C1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)
	Wired NIC	00:19:B9:04:5D:7F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Tracking

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 29, 2011 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 29, 2011 02:08 PM	Done and Done	Add Attachment
Karisa Mueller	Nov 29, 2011 01:43 PM	She is available now, and all afternoon.	Add Attachment
Laven Voth	Nov 29, 2011 01:38 PM	Left VM	Add Attachment
Teresa Hutchinson	Nov 29, 2011 11:19 AM	**This is an email** I believe all I need for this update is the new license number and name it is registered under in order to update it. If you can give it to me I can do it myself rather than needing to schedule a technician to come over. Please advise.... Robbin Bull bullr@wou.edu 503.838.8562	Add Attachment
Karisa Mueller	Nov 28, 2011 04:35 PM	I emailed her back and said you (Laven) would be calling her to set up a time to come.	Add Attachment
Karisa Mueller	Nov 28, 2011 04:34 PM	**This is an email** I would like to get this scheduled for tomorrow, Tuesday, if possible. The 30 day trial I downloaded to get me through is going to expire in the next day or two. Please let me know when this can be done. Thanks! Robbin Bull	Add Attachment
Andrew Gandara	Nov 22, 2011 09:04 AM	**This is an email** Awesome! I will let the tech know.	Add Attachment
Andrew Gandara	Nov 22, 2011 09:04 AM	**This is an email** Andrew - my 9 am webinar got cancelled therefore I am available for the upgrade anytime!	Add Attachment
Andrew Gandara	Nov 21, 2011 05:04 PM	Task reassigned to Laven Voth.	Add Attachment
Andrew Gandara	Nov 21, 2011 05:04 PM	Checked with Tricia and we can install one both her desktop and mobile computer as long as they are both exclusively hers.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:56 PM	**This is an email** Andrew - I am out of the office today, but will be in tomorrow. Anytime after 10am will work. I need the software installed on my desktop and my mobile computer (per their licensing agreement.) I do not have a CD drive on my netbook, so if installing by CD you will need to bring a portable CD drive. Thanks, Robbin	Add Attachment
Andrew Gandara	Nov 21, 2011 01:31 PM	**This is an outgoing email** Hi Robbin, I need some additional information regarding service request #45453 Description: INSTALL Camtasia Studio 7.1 & Snagit v10 for WIN for Robbin Bull in TRI from order#5970 I was wondering when you would be available for a tech to come out and install the Camtasia software for you? You can email me back here or call extension 88925 and let our help desk know when you are free and they can send a tech out right away. Thanks Andrew	Add Attachment Public
Andrew Gandara	Nov 21, 2011 01:30 PM	Left VM	Add Attachment
Teresa Hutchinson	Nov 21, 2011 12:04 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Nov 17, 2011 04:35 PM	software and keys can be found at: T:\camtasia\Studiov7.1-Snagitv10BundleWIN	Add Attachment