Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Nov 17, 2011 04:36 PM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101265 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	DL00JQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080720, SnagIt v10 from VISA2011002726(upgrade of license purchased from VISA2006/12/0504:12:55 for Ella Taylor)
	Wired NIC	BC:30:5B:D8:F4:59

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Nov 22, 2011 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Nov 22, 2011 01:33 PM	Done	Add Attachment
Andrew Gandara	Nov 21, 2011 05:05 PM	Snagit Only	Add Attachment
Andrew Gandara	Nov 21, 2011 05:04 PM	Task reassigned to Laven Voth.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:57 PM	**This is an email** Greetings, I'm in anytime on Tuesday before 3:30. Ella	Add Attachment
Andrew Gandara	Nov 21, 2011 01:34 PM	**This is an outgoing email** Hi Ella , I need some additional information regarding service request #45454 Description: INSTALL Camtasia just Snagit v10 for WIN forElla Taylor in TRI from order#5970 I was just wondering what times would work best for you to have a tech come out and install this Camtasia software? Thanks Andrew Gandara	Add Attachment Public
Andrew Gandara	Nov 21, 2011 01:32 PM	Left VM	Add Attachment
Teresa Hutchinson	Nov 21, 2011 12:04 PM	Task reassigned to Andrew Gandara.	Add Attachment
Tricia Flaherty	Nov 17, 2011 04:36 PM	Sangit installer and key information for Ella's upgrade can be found here: T:\camtasia\Studiov7.1-Snagitv10BundleWIN	Add Attachment