Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Nov 18, 2011 04:50 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
	Serial No.	H00213A320H	Location	PDR
	CPU	Two 2.26GHz Quad-Core Intel Xeon
	OS	Unknown	Software	MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016
	Wired NIC	00:25:00:F4:E9:B1
	Wired NIC	E8:06:88:CA:08:E1
	Bluetooth NIC	7C:6D:62:9B:A9:05

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Nov 21, 2011 04:02 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Nov 21, 2011 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Nov 21, 2011 04:02 PM	Installed. Photoshop works like a charm	Add Attachment
Joshua Johnson	Nov 18, 2011 04:50 PM	**This is an email** Deborah Rezell rezelld@wou.edu to me show details 4:41 PM (7 minutes ago) According to Tricia, my final cut tower W#20091244 should have Adobe CS% and Photoshop CS5, it does not....please install this asap. This machine is located in the DPS editing area. Thanks, Deborah -- DEBORAH REZELL DIGITAL MEDIA PRODUCER WESTERN OREGON UNIVERSITY OFFICE: 503-838-8975	Add Attachment