Service Request Ticket - # 45463

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2011 08:17 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 thin Client #NTC-10Z-00
Serial No. S0805BE837E Location PDR

CPU Unknown


OS Unknown Software Office Pro Plus 2007 from P0066994

Wired NIC 00:14:4F:C3:0B:3C

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 21, 2011 03:10 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 21, 2011 03:10 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Nov 21, 2011 03:10 PM 
Closed - she didn't call back so believe all is 
well.  If they call back, we will re-open the 
ticket.
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Teresa Hutchinson Nov 21, 2011 02:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Nov 21, 2011 02:42 PM 
Sharon called to check the status of this 
request.  I checked with Dave.  He said it should 
be okay now.  I called Sharon back and she's 
going to check in to it.
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Teresa Hutchinson Nov 21, 2011 02:06 PM 
Task reassigned to Network Support.
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Maylimi Pakalapati Nov 21, 2011 12:07 PM 
Task reassigned to UCS Tech.
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Maylimi Pakalapati Nov 21, 2011 10:48 AM 
Task reassigned to Maylimi Pakalapati.
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Karisa Mueller Nov 21, 2011 08:17 AM 
This thin client is in their testing computer lab
in MNB 117.  It is WOU@ 20080042[Edit Inv].
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