Service Request Ticket - # 45478

Service Request Information

CONTACT Name Friberg, Susie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2011 12:10 PM
Department Disability Access Services Phone 88250
Location Email fribergs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110357[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6320 Intel Core i5-2520M 2.5GHz 3MB
Serial No. 4NZ16R1 Location PDR

CPU Intel Core i5-2520M(2.50GHz,3MB cache)


OS Unknown Software bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0082337 installed as Office Pro Plus 2007

Wired NIC D4:BE:D9:03:E3:66


Wireless NIC 08:11:96:AB:85:44


Bluetooth NIC D0:DF:9A:B6:1F:52

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jan 23, 2012 10:39 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Joshua Johnson Dec 05, 2011 02:45 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Joshua Johnson Dec 05, 2011 02:45 PM 
****This is an email****
Hi there.
Please re-open this ticket.  Currently the laptops
are set with a username and password directly
connected with me.  These laptops will be used by
service providers and need to have a generic
username 'ods' and password 'services' of some
variation.  Also I don't see the TW software on here. 

Please re-open this ticket.  Please contact me if
you have questions.

susie
8-8250

On Wed, Nov 30, 2011 at 3:04 PM, UCS Service
Request System  wrote:


    This is an automated email that has been
generated because a service request with you as
the contact person was closed.

    -------------------------------------

    Your service request information:
    Service Request # 45478

    Date Created: Nov 21, 2011 12:10 PM
    Current Status: (5) Completed
    Request title: Setup and Deliver: 2 new
Latitude E6320 laptops for Disability Services for
Typewell stations (order#5479


    If you are receiving this email in error, or
would like more information on this request please
contact the UCS Service Request Desk at
503-838-8925 (x88925) or email us at
service.request.desk@wou.edu and reference the
Service Request ID#45478


   
------------------------------------------------------------------------------

    UCS Service Request System
    Email: service.request.desk@wou.edu
    Phone (off-campus): 503-838-8925
    Phone (on-campus): 8-8925
Add Attachment
Joshua Johnson Nov 30, 2011 03:30 PM 
She does not know what the username and passwords
are for these computers and she would like to have
someone let her know what they are so that she can
access the computers. She has tried her username
and password and it did not work.
 Add Attachment
Dale Goodell Nov 30, 2011 03:04 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson Nov 28, 2011 02:46 PM 
Task reassigned to Dale Goodell.
 Add Attachment
Teresa Hutchinson Nov 22, 2011 04:15 PM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Tricia Flaherty Nov 21, 2011 12:10 PM 
These two laptops will be in cases with invoices 
and New Equip Setup forms on the RACK for New 
Equip in the hallway.  I have an email out to 
Michael Ellis to find out the particulars needed 
for Typewell software install as I believe this 
software is installed and configured by Typewell 
themselves and not UCS, in the meantime we need 
to have them set up with a basic image and Office 
software with Susie Fribeg as a admin( ask Susie 
about other admins)
 Add Attachment