Service Request Ticket - # 45487

Service Request Information

CONTACT Name Nickelson, Dianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2011 02:35 PM
Department President’s Office Phone 88888
Location Email nickeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091296[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53MYJM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F6:32

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 29, 2011 09:23 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 29, 2011 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 29, 2011 09:23 AM 
****This is an email****

Teresa:
 
Thanks for checking. I think I'm set!
 
Dianna
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Teresa Hutchinson Nov 29, 2011 08:50 AM 
****This is an email****

Hi Dianna,

I was just checking in with you to see how things 
were going with Windows 7 and if you were able to 
get the issue with Astra resolved?

If not, just let me know and we'll be glad to 
help.

Thanks!
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Samantha Brubaker Nov 22, 2011 01:39 PM 
updated. Adam went and got her printers and
scanner connected. Still one little issue with
Astra to hammer out.
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Teresa Hutchinson Nov 21, 2011 04:09 PM 
Task reassigned to Richard Kavanagh.
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Teresa Hutchinson Nov 21, 2011 02:35 PM 
Dianna is eligible for an upgrade to Windows 7 on 
her machine W#20091296[Edit Inv].  Richard talked to her 
and she shared that she was told by maybe Bill K 
to hold off for a bit until some issue was 
resolved.  We are trying to determine what that 
issue is and if not found, then we can proceed 
with the upgrade to Windows 7.
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