Service Request Ticket - # 45490

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2011 08:22 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080296[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet P4515X Printer #CB516A#ABA
Serial No. CNDY126932 Location PDR

Model CB516A Hostname
Notes duplexing, 2nd 500 sheet tray original printer Ink/Toner Refill HP 64A or HP 64X

Wired NIC 00:1F:29:24:44:76

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Nov 30, 2011 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Nov 30, 2011 04:13 PM 
Went up there and test printed. Came out fine just
had to press the OK button twice to manually feed
the paper.
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Teresa Hutchinson Nov 29, 2011 08:19 AM 
Task reassigned to Andrew Gandara.
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Nicole Crane Nov 22, 2011 08:22 AM 
Printer is jammed. She said they opened it and
couldn't see what was jammed but that it says jam
on the screen. 

TODD 317
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