Service Request Ticket - # 45492

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2011 08:38 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090259[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
Serial No. 538h7k1 Location PDR

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0071641

Wired NIC 00:22:19:FA:D5:EA


Wireless NIC 00:24:2C:5B:59:AC


Bluetooth NIC 00:25:56:D3:87:40

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Dec 01, 2011 12:18 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Dec 01, 2011 12:18 PM 
fn F6 to turn on the wifi was the fix
 Add Attachment
Teresa Hutchinson Dec 01, 2011 09:53 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Teresa Hutchinson Nov 22, 2011 08:38 AM 
Task reassigned to Laven Voth.
 Add Attachment
Teresa Hutchinson Nov 22, 2011 08:38 AM 
They have a netbook that is not connecting to 
Mash but it's not connecting to the wireless at 
all.  Won't register to WOU secured
 Add Attachment