Service Request Ticket - # 45513

Service Request Information

CONTACT Name Reyes, Adalberto   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 23, 2011 08:30 AM
Department Admissions Office Phone 88532
Location Email reyesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101139[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QTFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:9F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Dec 12, 2011 03:01 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 12, 2011 03:01 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 12, 2011 03:01 PM 
Called again and the paperclip worked.
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Andrew Gandara Nov 28, 2011 01:31 PM 
Left VM
Told him to check My Computer and see if the drive
was showing up there.
If so, right click and eject there.

If that doesn't work told him to try using a paper
clip and putting it into the emergency eject hole
on the front of the DVD drive.
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Teresa Hutchinson Nov 23, 2011 08:30 AM 
His CD drive won't open on his computer.  Just 
noticed it today.
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