She called and would like her monitor setup.
Called and left VM

Status changed from (7) Waiting for Contact to (5) Completed

Dropped off longer ethernet cable.
She has a laptop so we have to wait till she gets
back to set up her monitor and cable.

If you need to get a longer network cable, just 
let me know, I can help get one.  Thanks!

****This is an email****

Hello Teresa,
Thanks so much! I have the monitor in my office. 
The computer was however not set up for use. 
Also, I have my desk in a spot where it is 
difficult to have the yellow internet cable to 
reach my desk. Are there longer ones or is there 
a way to extend it? Sorry there are so many 
issues; the office used to be a dorm room and we 
are trying to make it work as an office. Thanks 
again.
Vivian

****This is an outgoing email****
Hi Vivian,

We were just following up with you regarding a 
service request that we have for you.  (#45514)

Description: Needs help with laptop and need a 
monitor in your office.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks!
Teresa 

Status changed from (1) Pending to (7) Waiting for Contact

Not back until Jan 12.
Will go by and see about dropping off a monitor

Vivian called to say that she has a laptop 
W#20080467 and it's freezing and giving her 
problems.  She asked if she could have a new one 
and I told her that it's a 2008 and we are 
replacing the 2007 so maybe next summer we 
could.  But I did tell her we could look at her 
laptop and check into the freezing issue.  She 
also asked to have a monitor in her office in 
Maaske Rm 207.  When she moved from HSS to Maaske 
she didn't get her monitor back.  So she just 
needs a monitor from our pile in the back and if 
we can update inventory of which W# monitor we 
gave her.  Thanks!