Service Request Ticket - # 45525

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2011 09:07 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110107[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34HHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B4:15:1B

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 28, 2011 03:26 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Nov 28, 2011 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 28, 2011 03:26 PM 
network cable was broken
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Brian Berkley Nov 28, 2011 01:06 PM 
check the network cable
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Karisa Mueller Nov 28, 2011 09:07 AM 
This is the HL, first floor, Ref #10 computer
which is WOU#20110107[Edit Inv].  He tried restarting it and
logging in with different log-ins, but the problem
remained.
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