Service Request Ticket - # 45532

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2011 12:28 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110102[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34HLZQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:A0:11

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 28, 2011 03:26 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Nov 28, 2011 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 28, 2011 03:26 PM 
system time was off, changed time, and rebound to
domain
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Brian Berkley Nov 28, 2011 01:05 PM 
dcdiag results on all 4 DC's show no issues with
the domain, check system time, rename/rebind
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Joshua Johnson Nov 28, 2011 12:28 PM 
"the trust relation ship between this computer and
the domain has failed" error is coming up on a
computer in the library. They have tried to
restart the computer and that did not solve the
issue. This has only been happing since 8 am that
they are aware of. 

88441
hilterbl@wou.edu
lib 117
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