Service Request Ticket - # 45536

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2011 01:08 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090143[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag HFM0WH1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM0WH1 Location Unknown

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:63

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 09, 2011 10:33 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 09, 2011 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 09, 2011 10:33 AM 
Completed by Laven and Andrew on 12/8/11
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Teresa Hutchinson Dec 08, 2011 03:49 PM 
Jackie checked - still will not load.
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Teresa Hutchinson Dec 05, 2011 01:34 PM 
Task reassigned to Maylimi Pakalapati.
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Teresa Hutchinson Dec 01, 2011 12:45 PM 
Task reassigned to David Olson.
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Jackie Digmann Nov 28, 2011 01:08 PM 
#20090143[Edit Inv] in the APSC (b5) will not load the
desktop after it has been restarted. It will ask
to load windows normally, then a black screen with
the mouse cursor will show up and nothing else for
an extended amount of time.
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