Service Request Ticket - # 45545

Service Request Information

CONTACT Name Oberst, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2011 08:22 AM
Department Creative Arts/Theater-Dance Phone 88243
Location Email obersts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090489[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. QP9420940TG Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655

Wired NIC 00:26:B0:EF:17:3A


Wireless NIC 00:26:08:F0:90:68


Bluetooth NIC 00:26:4A:9F:C0:BE

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Nov 29, 2011 01:19 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Laven Voth Nov 29, 2011 01:19 PM 
Cant replace firefox.  Have to delete old and copy
new.
 Add Attachment
Teresa Hutchinson Nov 29, 2011 09:01 AM 
Task reassigned to Laven Voth.
 Add Attachment
Emily Kavanagh Nov 29, 2011 08:22 AM 
Sharon needs someone to help update Firefox. When
she tries she gets the response
"The option cannot be completed because you do not
have permission to access some of the options. "

The computer is  20090489[Edit Inv]
Before 9:30 then between 11:00am-2pm
 Add Attachment