Service Request Ticket - # 45547

Service Request Information

CONTACT Name Kavanagh, Richard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2011 09:46 AM
Department University Computing Solutions Phone 88323
Location Email kavanagr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060057[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 20-inch, 2GHz Intel Core Duo #MA200LL/A
Serial No. W8614485U2P Location PDR

CPU 2GHz Intel Core Duo


OS Unknown Software MS Office Pro 2004 from P0058161, Adobe Photoshop CS2 v9 from P0058741

Wired NIC 00:16:CB:91:9A:14


Bluetooth NIC 00:16:CB:0F:EA:41

TECHS Submitted by Samantha Brubaker Contact brubakers@wou.edu 88323
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Nov 29, 2011 02:31 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Nov 29, 2011 02:31 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Nov 29, 2011 02:31 PM 
re added this printer through ip.
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Samantha Brubaker Nov 29, 2011 09:46 AM 
I am seeing flagged packets from this computer to
Bart on the IPS. This probably indicates a job
stuck in the queue or a misconfigured printer. The
easiest solution will be to re-map the printers to
print directly rather than going through Bart. Ask
me if you need to be shown how to do this.

Richard
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