Service Request Ticket

Service Request Information

CONTACT	Name	McBurnett, Diane	Date	Nov 29, 2011 12:32 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	mcburnd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Dec 08, 2011 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Dec 08, 2011 02:50 PM	Has xp so can't upgrade to IE 9. Updated Firefox and gmail worked in Firefox.	Add Attachment
Teresa Hutchinson	Dec 07, 2011 01:00 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Dec 02, 2011 04:25 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Dec 02, 2011 04:25 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Dec 02, 2011 04:25 PM	She needs to be updated - Firefox, IE, everything.	Add Attachment
Dave McEvilly	Dec 02, 2011 03:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave McEvilly	Dec 02, 2011 03:42 PM	Her Firefox version is very old 3.X. She is upgrading to a new version.	Add Attachment
Teresa Hutchinson	Dec 01, 2011 12:53 PM	Task reassigned to Network Support.	Add Attachment
Karisa Mueller	Nov 29, 2011 12:32 PM	She can sign into Google Apps without any problems. She tries to click on a message to open it, and it thinks for a long time without doing anything and then goes to a blank screen that says along the top, "WOU Mail inbox 29" and a timer. She is using IE. I told her to try Firefox. This started yesterday. She powers down her computer every night. When she tries to close out of her Google email, she gets a "program not responding" and "end program" situation.	Add Attachment