Service Request Ticket

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Service Request Information

CONTACT	Name	Udell, Tom	Date	Nov 29, 2011 12:54 PM
	Department	The Research Institute	Phone	88785
	Location		Email	udellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100804 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	J0DZDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273
	Wired NIC	BC:30:5B:D8:4E:9A

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 26, 2012 09:03 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 26, 2012 09:03 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 26, 2012 09:03 AM	Closed - no contact back.	Add Attachment
Teresa Hutchinson	Jan 24, 2012 04:03 PM	**This is an outgoing email** Hi Tom, We were just following up with you regarding a service request that we have for you. (#45554) Description: Outlook and Gmail are not synced up properly. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Dave McEvilly	Jan 06, 2012 12:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave McEvilly	Jan 06, 2012 12:42 PM	Left Tom a voicemail	Add Attachment
Teresa Hutchinson	Jan 03, 2012 02:16 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Dec 20, 2011 12:51 PM	**This is an email** This is still not working, thanks for continuing to help, Tom	Add Attachment
Teresa Hutchinson	Dec 20, 2011 10:39 AM	**This is an outgoing email** Hi Tom, We were just following up with you regarding a service request that we have for you. (#45554) Description: Outlook and Gmail are not synced up properly. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Dave McEvilly	Dec 15, 2011 09:47 AM	Called Tom and left him a voicemail	Add Attachment
Dave McEvilly	Dec 08, 2011 01:23 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave McEvilly	Dec 08, 2011 01:23 PM	Called Tom and left him a voicemail and sent him an email of another site that had information about outlook and gmail deletions. http://www.mydigitallife.info/how-to-delete-emails-from-gmail-imap-access-mail-client/	Add Attachment
Teresa Hutchinson	Dec 06, 2011 12:49 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Dec 06, 2011 12:49 PM	**This is an email** Hi Teresa, No, this has not been resolved. I did speak with someone on the phone who directed me to try a couple of setting in my e-mail, but it did not help. Tom	Add Attachment
Teresa Hutchinson	Dec 06, 2011 08:19 AM	**This is an outgoing email** Hi Tom, We were just following up with you regarding a service request that we have for you. (#45554) Description: Outlook and Gmail are not synced up properly. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Dave McEvilly	Dec 02, 2011 02:47 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave McEvilly	Dec 02, 2011 02:47 PM	Called Tom and he is going to work through the instructions to attach Gmail to Outlook 2007. The instructions are in the Mail Settings in Gmail under the Forwarding and POP/IMAP tab.	Add Attachment
Teresa Hutchinson	Dec 01, 2011 12:53 PM	Task reassigned to Network Support.	Add Attachment
Karisa Mueller	Nov 29, 2011 12:54 PM	He does his email through Outlook primarily. However, when he deletes messages in Outlook and then goes in through the Portal to access his Gmail, they do not show up as deleted.	Add Attachment