Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Karen	Date	Nov 30, 2011 08:30 AM
	Department	College of Education	Phone	88235
	Location		Email	johnsonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34RGZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:66:E4

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Dec 01, 2011 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Dec 01, 2011 01:46 PM	Moved and power-cycled printer. Everything was good to go.	Add Attachment
Teresa Hutchinson	Dec 01, 2011 12:42 PM	Task reassigned to Laven Voth.	Add Attachment
Nicole Crane	Dec 01, 2011 11:18 AM	**This is an email** Hello - I'm just checking on this request - there is an added item to this now - I called yesterday morning to tell you that my printer was not printing...... Thanks, Karen	Add Attachment
Karisa Mueller	Nov 30, 2011 11:41 AM	She just called back to say now she isn't able to print anything. The printer doesn't say any error messages but when she looks on her computer at the printer is says: status-error.	Add Attachment
Karisa Mueller	Nov 30, 2011 08:30 AM	20020796 is the printer WOU#. 20110143 is the computer WOU#. She said that yesterday someone helped her move her printer in her office, but she doesn't like it, and wants someone to come help her move it back.	Add Attachment