Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Nov 30, 2011 10:14 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20091620 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Mono Laser Printer
	Serial No.	MHB888177	Location	PDR
	Model	P3600/DN	Hostname	honorslab.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, Printer Maint: IP: 140.211.64.25	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:3C:2E

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Dec 05, 2011 10:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Dec 05, 2011 10:08 AM	The printer looked like a rat had built a nest in it. It is back up and running.	Add Attachment
Nicole Crane	Dec 02, 2011 10:15 AM	He called to check the status. Would like to have this done the winter break.	Add Attachment
Karisa Mueller	Dec 01, 2011 09:43 AM	Task reassigned to Adam Wehner.	Add Attachment
Karisa Mueller	Dec 01, 2011 09:43 AM	They keep unjamming it and this problem is much more than that--it is a mechanical problem. He thinks it has to do with the rollers.	Add Attachment
Joshua Johnson	Nov 30, 2011 02:05 PM	the lab is behind APSC 212 access through honor or from the hallway. Code 19500	Add Attachment
Karisa Mueller	Nov 30, 2011 10:14 AM	He says that the printer keeps jamming up and that this lab needs it taken care of sooner than later. Gavin also said that there is another printer that they have that could get swapped out.	Add Attachment