Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	Dec 01, 2011 09:09 AM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060191 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Business Inkjet 2800dtn Printer #C8164A#A2L
	Serial No.	TH6585Z00R	Location	PDR
	Model	C8174A	Hostname	trccolor.wou.edu
	Notes	Duplexing, two trays IP: 140.211.114.27	Ink/Toner Refill	HP 31A or HP 31X
	Wired NIC	00:11:0A:EF:1F:21

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 06, 2011 09:11 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 06, 2011 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 06, 2011 09:11 AM	**This is an email** Hi Teresa, I think this was resolved last friday. I'm not sure what was done, but it seemed to be printing fine yesterday. At least we had one working ok yesterday! Thanks for checking up on us. We need all the help we can get it seems. Sue	Add Attachment
Teresa Hutchinson	Dec 06, 2011 09:03 AM	**This is an outgoing email** Hi Sue, Me again! :( We were just following up with you regarding another service request that we have for you. (#45575) Description: Printer is taking a long time to print. This is the printer that is the office of Keenen. I wasn't sure if Adam was able to help with this request yesterday as well? Thanks! Teresa	Add Attachment Public
Nicole Crane	Dec 01, 2011 09:09 AM	The printer in ITC 204 is taking a long time to print. About 10-15 minutes for one sheet of printing. It is in the office of: Keenen Krirgel	Add Attachment