Service Request Ticket - # 45580

Service Request Information

CONTACT Name Smith, Markisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2011 12:01 PM
Department Education & Leadership Phone 88503
Location Email smithmw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101096[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag B98P1Q1 Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. B98P1Q1 Location PDR 2023 Giveaway

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246

Wired NIC 18:3D:A2:51:4C:34

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Dec 02, 2011 09:35 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 02, 2011 09:35 AM 
Went over just to make sure there was no firewall
blocking the Polycom program and there wasn't. 
Told her to call back if she had anymore problems.
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Gabriel Thrash Dec 02, 2011 09:07 AM 
called and left vmail. seeing if she calls back
before i have class at 10
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Gabriel Thrash Dec 01, 2011 02:20 PM 
Priority changed from (3) Priority to (2) High Priority.
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Nicole Crane Dec 01, 2011 12:01 PM 
She needs to use Polycom on her computer tomorrow
and needs some help with it. 

She would like someone to come at 9am tomorrow
(dec 2nd)
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