Service Request Ticket - # 45622

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2011 04:46 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090158[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:1E:8C

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 09, 2011 10:32 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 09, 2011 10:32 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 09, 2011 10:32 AM 
Completed by Laven and Andrew on 12/8/11
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Teresa Hutchinson Dec 08, 2011 03:36 PM 
Jackie checked - it's still not working.
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Teresa Hutchinson Dec 08, 2011 10:31 AM 
Task reassigned to Maylimi Pakalapati.
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Nicole Crane Dec 05, 2011 04:46 PM 
Computer turned itself off while in the middle of
a student using it. The monitor is showing the red
light but the tower will not do anything. I held
down the power button and it didn't react. 
No noise is being mad.
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