Service Request Ticket - # 45626

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2011 08:47 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E4200, Intel Core 2, 1.60GHz,
Serial No. C48G0L1 Location PDR

CPU Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)

Wired NIC 00:24:E8:CA:88:EE


Wireless NIC 00:24:D6:1D:B0:C2


Bluetooth NIC 00:26:5E:DF:CE:83

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 03, 2012 10:15 AM 
Status changed from (2) Scheduled to (5) Completed
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Teresa Hutchinson Jan 03, 2012 10:15 AM 
He is ready to have his laptop W#20090458[Edit Inv] worked 
on for the same thing.
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Andrew Gandara Dec 16, 2011 12:43 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 14, 2011 02:44 PM 
Task reassigned to Laven Voth.
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Andrew Gandara Dec 13, 2011 01:23 PM 
Status changed from (1) Pending to (2) Scheduled
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Andrew Gandara Dec 13, 2011 01:23 PM 
Tomorrow after 10 am
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Andrew Gandara Dec 13, 2011 09:55 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 12, 2011 04:10 PM 
Task reassigned to UCS Tech.
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Andrew Gandara Dec 12, 2011 03:11 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Dec 12, 2011 03:11 PM 
Left VM
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Andrew Gandara Dec 12, 2011 03:11 PM 
Desktop WOU#20081046[Edit Inv]
Purchase for desktop Win 7 just went through.
See also task #45683
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Teresa Hutchinson Dec 09, 2011 01:00 PM 
****This is an outgoing email****
Hi Jay,

We were just emailing you regarding a service 
request that we have for you. (#45626)

Upgrade to Smart Draw. 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nicole Crane Dec 06, 2011 08:47 AM 
****This is an email****
I just received a notice that the case for an
upgrade to SmartDraw for my desktop and laptop has
been closed. Please know that this upgrade still
hasn¿t happened. When trying to install it, we
discovered that the upgrade requires Windows 7.
I¿ve made a request to upgrade the OS for both the
desktop and laptop ¿ and when completed the
SmartDraw upgrade will need to installed on both.
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