Service Request Ticket - # 45639

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2011 10:22 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34PHZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007;

Wired NIC 78:2B:CB:B3:9C:AA

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 17, 2012 03:51 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 17, 2012 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jan 17, 2012 03:51 PM 
****This is an email****

Hey there Teresa,


When they came to fix the problem with my 
computer and the "Veronica" printer/copier, I 
asked about my issue and found out it is a known 
issue with no solution.  So no biggie there.  We 
can call it "solved" for now.
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Teresa Hutchinson Dec 20, 2011 10:36 AM 
****This is an email****

No worries, I don't print there often 
(unfortunately, I usually only print there once 
or twice at the beginning of each term).  But I 
just tried printing to Veronica again - to make 
sure I was still having the issue, and the 
printing your one page email spit out 26 pages of 
gibberish.  So it is still acting up.  Thanks for 
you help!!!
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Teresa Hutchinson Dec 20, 2011 08:56 AM 
****This is an outgoing email****
Hi Ryan,

We were just emailing you regarding a service 
request that we have for you. (#45639)

Ryan Wright cannot print to 'Veronica'--the 
leased Ricoh machine.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Dec 13, 2011 01:11 PM 
Task reassigned to Laven Voth.
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Teresa Hutchinson Dec 13, 2011 01:11 PM 
Contact changed from Lenore A. Eliassen to Ryan Wright.
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Karisa Mueller Dec 07, 2011 10:22 AM 
Ryan Wright can be reached at 88861.  He is in the
seam shop in the back, RA 112A. He is trying to
print to Veronica.  His computer is WOU# 20110144[Edit Inv].
 When he prints to this Ricoh copier/fax/printer
machine it spits out many pages of "garbage."
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