Service Request Ticket - # 45640

Service Request Information

CONTACT Name Sly-Haley, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2011 10:41 AM
Department Center for Academic Innovation Phone 88918
Location Email haleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5370KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5370KM1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 - DBANNED COMPUTER DROPPED OFF WTIH CS DEPT

Wired NIC B8:AC:6F:83:F6:C6

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Dec 19, 2011 02:32 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Dec 19, 2011 02:32 PM 
He emailed me back and said that the new drivers
fixed the problem and that he was up and running
on both printers.
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Adam Wehner Dec 19, 2011 11:10 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Dec 19, 2011 11:10 AM 
Changed the drivers for the ikon copier to pcl
that should fix the problem.  I also asked about
what errors or symptoms he is getting when he
tries to print to the dep color printer.
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Teresa Hutchinson Dec 12, 2011 04:04 PM 
****This is an email****

Hi Teresa,

Thanks for letting me know. I also can't connect 
to the HP Business Ink
Jet printer in our office because the drivers are 
not yet loaded on
Krusty.

Brian
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Teresa Hutchinson Dec 12, 2011 02:57 PM 
****This is an outgoing email****
Hi Brian,

We were just checking in with you regarding a 
service request that we have for you. (#45640)

Ricoh machine is printing garbage since upgrade 
to Windows 7.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Teresa Hutchinson Dec 09, 2011 09:37 AM 
Task reassigned to Adam Wehner.
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Karisa Mueller Dec 07, 2011 10:42 AM 
Also, the driver for the color printer is not on
krusty so he cannot print to their color printer.
 This printer is called "dep-color".
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Karisa Mueller Dec 07, 2011 10:41 AM 
He recently was upgraded to Windows 7.  He is
trying to print to a Ricoh machine, called "EP-dep
icon copier".  It prints about 100 pages of garbage.
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