Service Request Ticket - # 45645

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2011 12:39 PM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100072[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W803233XDNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2B:FF:9B


Wireless NIC D8:30:62:64:D9:B1


Bluetooth NIC D8:A2:5E:89:60:5F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Feb 10, 2012 10:37 AM 
Task reassigned to Laven Voth.
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Laven Voth Feb 10, 2012 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Feb 10, 2012 10:37 AM 
Ran updates, there didn't seem to be a problem.
The headset worked fine.  If it doesn't auto
detect, you need to go into the audio settings and
set it to USB audio instead of Built-in audio.
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Teresa Hutchinson Feb 08, 2012 10:03 AM 
****This is an email****

I'll check when I'm on campus Thursday, Teresa.  I
don't know of any changes since the request was
submitted.  The problem is rather isolated and
therefore infrequently detected, but seems to be
consistent from week to week when detected and used.

Thanks for the follow-up.
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Teresa Hutchinson Feb 08, 2012 09:05 AM 
****This is an outgoing email****
Hi Denvy,

We were just following up with you regarding a
service request that we have for you.  (#45645)

Description: Computer is having headset issues,
this is station W#2010072.

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Teresa
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Public
Andrew Gandara Feb 07, 2012 09:04 AM 
Task reassigned to UCS Tech.
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Andrew Gandara Feb 02, 2012 03:15 PM 
Left VM
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Teresa Hutchinson Feb 01, 2012 03:40 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Feb 01, 2012 03:40 PM 
****This is an email**** (from lab maintenance
student)

ITC 001 - Computer 20100072[Edit Inv] won't let me log on. 
Everything looks like it should work and all is
good, but when I put in my login 
               information it tells me I'm wrong.
 I tried many times to make sure I wasn't putting
it in wrong, but I definitely wasn't.
               I even tried with a friend's
information, but that wouldn't work either.
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Andrew Gandara Dec 08, 2011 03:27 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Dec 08, 2011 03:27 PM 
Laven already completed this.
Refer to task #45624
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Teresa Hutchinson Dec 07, 2011 12:39 PM 
Denvy stopped by to say the following:
Check on computer #14 (by window, WOU 
#20100072).  The sound on the headsets has been 
an issue, logging in is sometimes an issue, 
downloading PDF files has been an issue.  While 
this computer has had these issues, other 
computers have not.
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