Service Request Ticket - # 45657

Service Request Information

CONTACT Name Wojcikiewicz, Steven   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2011 11:52 AM
Department College of Education Phone 88696
Location Email wojcikis@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100750[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 12XG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3E:2E:B4


Wireless NIC 18:3D:A2:16:2C:C0


Bluetooth NIC 1C:65:9D:F6:41:F6

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Dec 13, 2011 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Dec 13, 2011 03:17 PM 
I replaced the hard drive in the laptop and
rebuilt it.  He is back up and running.
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Joshua Johnson Dec 12, 2011 04:49 PM 
Task reassigned to Adam Wehner.
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Joshua Johnson Dec 12, 2011 04:49 PM 
Adam has the computer and it should be done on the
morning of the 13th
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Andrew Gandara Dec 12, 2011 02:53 PM 
****This is an outgoing email****
Hi Steven,
I need some additional information regarding
service request #45657

Description: Laptop is showing blue screen and
'boot error' 

I was wondering if you were still having this blue
screen error?

If you are, what hours are best for you to have a
tech come out and take a look at the laptop?

Email back here or call the help desk at 503-838-8925.


Thanks,
Andrew
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Public
Gabriel Thrash Dec 12, 2011 09:23 AM 
called again and still no answer.
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Gabriel Thrash Dec 08, 2011 12:38 PM 
called and left vmail.
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Nicole Crane Dec 08, 2011 11:52 AM 
Laptop froze and then brought up a blue screen
asking to re-start it. When he does it says it has
a "boot error" and goes back to the blue screen. 
He was working on it, checking email online when
it went out.
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